Terms , Conditions & Legal
Boring but necessary….we have to do it…..here goes….
The Sale and Purchase of items from this web site are in accordance with the conditions set out below.
When placing an order on the site you agree to accept these Terms & Conditions.
We reserve the right to revise these Terms & Conditions at any time so please keep up to date with this section.

Making a Purchase
We appreciate the trust you have when you decide to make the online purchase. Any questions then email us first. We will do our best to help. If you have any questions about the goods on the site, please check the Information Section first as many common questions are answered there.
If you have further questions please email us.
When you are ready it could not be easier. Browse the store, add your purchase to the shopping basket and your shipping rate will be calculated when you check out. You still have the option at this stage not to proceed further

Sometimes it can take us a while to reply. We may be out riding! We take week-ends off when we can. If you need to check an item is in stock please email us first. Please appreciate our stock levels change by the hour depending on orders received. We try to keep items in stock but as with any store we sometimes sell out.
The companies we work with are quite small and generally make to order only. They do not as a rule have hundreds of an item on a shelf. That’s why we work with them, that’s why you want to buy from us, its all part of the plan. We will advise you if we are out of stock, giving you the option to cancel or leave your item on back order with us.

Shipping
In the UK we use Royal Mail First Class Signed For Service. We aim to deliver goods to you within 7 working days but please allow up to 14 days. If an item you have ordered is not available we will do our very best to let you know within three working days. You need to be there to receive the parcel and sign for it when it arrives otherwise you get a card through the door. We can only ship to a confirmed PayPal address or the billing address of the credit card holder. If it is going to another address please let us know in advance.

For shipments overseas we use Air Mail Signed For Service. Sometimes we cannot quote in advance the postal rate to all countries so we may need to advise you upon request/receipt of order. If you need to know specific shipping costs please email us first .

Shipping Costs
As the items we sell are different weights and sizes we need to charge different shipping costs per item. This will be displayed during the checkout process. We do not set out to make excessive profit from shipping. We try to charge a fair price to allow for administration, packaging (always new) and the bike ride to the Post Office. The prices for Eire are not the same as mainland Britain.

Duty & Import Charges for orders outside the UK
Any import, duty charges, taxes etc are the responsibility of the buyer. I am not able to label parcels as samples to avoid this. Sorry we all have to pay the man.

Payment
Payment can be made via PayPal. This is a quick and easy payment method. You can either use a PayPal Account or can make a one off payment via PayPal using your credit or debit card. For further information check out www.PayPal.co.uk Payment will appear on your statement as Urban Hunter Ltd.

Title & Risk
We retain title of the goods until we receive full and complete payment. The risk in the product will pass to you once you or your agent sign for the delivery.

Security
Secure payment and credit card security is administered by PayPal.

Legal Stuff
When we receive your order we indicate acceptance of your order when we issue an invoice and start the delivery process. Prior to the issue of the invoice we will contact you on the rare occasion we have made errors or omissions in pricing or the description, or if we do not have stock to complete the order. If we have made a mistake we will do our very best to advise you first.

Sometimes when we restock an item there may be a slight design or colour variation. If there is a big difference we will try to re photograph the item. If the difference is small we don’t. Please appreciate the colours of items may look slightly different because you are viewing from a colour monitor.

Price
Prices quoted are in GB pounds sterling, including VAT (17.5%). Prices shown are excluding delivery charges, this is calculated in the shopping cart.

Returns Policy
We want you to be happy and satisfied with your purchase. If you are not happy with an item when it is received because you just don’t like it or you want a different size etc you may send it back to us within 7 working days. Simple as that. This is not a legal thing that we have to do, we just do it. We don’t charge a re-stocking fee but ask that you pay the return postage via a recorded method so we have to sign for it upon receipt. Goods are your responsibility until they arrive back with us. Items need to be unworn, not used, returned with original packaging and tags still attached. Please ensure goods are well packaged.

If you want an exchange for a different size or a different item then please tell us. If you are in the UK we will ship you the exchanged item at our cost. We do this on the first exchange only, after that we charge you. We only offer free postage on the first exchange to UK customers.

If you want a refund send the item back as above, informing us you would like a refund. After receiving the package we will issue a refund via PayPal within 10 working days (excluding original shipping cost).

With all returned goods lease write on the invoice enclosed with your delivery “Order Returned “ along with the date. Please detail if you want a refund or an exchange. Please contact us first in writing or by email quoting your invoice number and advising us of the nature of your return.

Return the package to
Urban Hunter Ltd, 72 Lyndhurst Road, Hove, East Sussex, BN3 6FB

Damaged or Faulty Items
On the rare occasion that items are damaged or faulty upon receipt of course we will refund or replace them if you follow the same steps and conditions above. Please contact us first advising us of the problem and mark the invoice “Damaged/Fault “ with the date. If you require we will also refund your original shipping charge. We will do our very best to resolve the situation for you.

If you have problems with an item later on, again we will do our very best to solve the problem for you, depending on the nature of the problem and how long you have owned an item. Of course with all of this sort of stuff you are covered by the Sale of Goods Act.

We can all quote legal stuff, but at the end of the day we want you to be our friends and continued customers. We will do our best to make this happen.

Cancellation of Order & Returns
Orders to residents of the UK are covered by the UK Distance Selling Directive. You may cancel your order up to 7 working days after receipt of delivery providing items are in their original condition. This means items should be unworn, not used, returned with packaging and tags still attached.
If you need to cancel your order please write on the invoice that is enclosed with your delivery “Order cancelled “ along with the date. You should return the package via a recorded method, requiring our signature on delivery. After receiving the package we will issue a refund via PayPal within 10 working days (excluding original shipping cost and any return costs) .

Privacy Policy
Urban Hunter Ltd does not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store a delivery address if the address book is used and to store your details if you select the Remember Me Option. They are also used after you have left the site as part of this process. You can turn off and block cookies in your browser options. If you do this you will not be able to place and process orders or benefit from the other features that use cookies.

Copyright
All material, text images and photographs on this website are the copyright of Urban Hunter Ltd or our featured suppliers. Material may not be downloaded from this site for commercial use without the permission of Urban Hunter Ltd. Material may not be published, downloaded or transmitted for commercial use without permission from Urban Hunter Ltd. Don’t even think about it. It is not good manners and we will do our very best to come after you.

Contacting Us
The best way to contact us is by email. This is our preferred method of communication. We do like to get out on our bikes when we can. If you do need to speak to us our telephone number is 01273 736890. If we are out or busy then leave a message and we will call you as soon as we can.

Urban Hunter is Ltd Company registered in England & Wales Reg No 6190766
Our registered office is Preston Park House, South Road, Brighton, BN1 6SB
VAT NO GB 913 0204 81. Please note this is not the address for return of merchandise or general communication etc

Jurisdiction
Any purchases made by you via the website are governed by English Law and each party submits to the exclusive jurisdiction of the courts of England & Wales. E & O excepted