Terms , Conditions & Legal
Boring but necessary….we have to do it…..here goes….
The Sale and Purchase of items from this web site are in accordance with the conditions set out below.
When placing an order on the site you agree to accept these Terms & Conditions.
We reserve the right to revise these Terms & Conditions at any time so please keep up to date with this section.

Making a Purchase
We appreciate the trust you have when you decide to make the online purchase. Any questions then email us first. We will do our best to help. If you have any questions about the goods on the site, please check the Information Section first as many common questions are answered there.
We are a web based business only, we do not have a bricks and mortar store or the facilities for customers to collect orders in person.If you have further questions please email us. When you are ready to purchase it could not be easier. Browse the store, add your purchase to the shopping basket and your shipping rate will be calculated when you check out. You still have the option at this stage not to proceed further
Sometimes it can take us a while to reply. We may be out riding! We take week-ends off when we can. If you need to check an item is in stock please email us first. Please appreciate our stock levels change by the hour depending on orders received. We try to keep items in stock but as with any store we sometimes sell out.
The companies we work with are quite small and generally make to order only. They do not as a rule have hundreds of an item on a shelf. That’s why we work with them, that’s why you want to buy from us, its all part of the plan. We will advise you if we are out of stock, giving you the option to cancel or leave your item on back order with us.

Shipping
In the UK we generally use the Royal Mail First Class Signed For Service. We aim to deliver goods to you within 7 working days but please allow up to 14 days. In legal terms you are covered by the Distance Selling Regulations that allow us up to 30 days to deliver your order. If an item you have ordered is not available we will do our very best to let you know within three working days. You need to be there to receive the parcel and sign for it when it arrives otherwise you get a card through the door. We can only ship to a confirmed PayPal address or the billing address of the credit card holder. If it is going to another address please let us know in advance.

For shipments overseas we use Air Mail Signed For Service for smaller items and for larger items like bags we ship via a courier such as DHL. For courier shipments we also need your contact telephone number.

Shipping Costs
As the items we sell are different weights and sizes we need to charge different shipping costs per item. This will be displayed during the checkout process. We do not set out to make excessive profit from shipping. We try to charge a fair price to allow for administration, packaging (always new) and the bike ride to the Post Office. The prices for Eire are not the same as mainland Britain.

Delivery to Addresses outside the European Union (E.U.)
On orders delivered to addresses outside the EU we are able to refund the UK V.A.T/Sales Tax on your order for all items except books. If this applies to you, make the purchase in the normal way, the price you pay includes VAT , but we will then initiate a VAT refund to your card/account the same working day. (Divide the invoice value by 1.15 to calculate the nett amount you will be charged after your V.A.T. refund). Please note you may still have to pay the local import charges/duty/vat when goods enter the country outside the E.U.

Duty & Import Charges for orders outside the UK
Any import, duty charges, taxes etc are the responsibility of the buyer. I am not able to label parcels as samples to avoid this. Sorry we all have to pay the man.

Payment
Payment can be made via PayPal. This is a quick and easy payment method. You can either use a PayPal Account or can make a one off payment via PayPal using your credit or debit card. For further information check out www.PayPal.co.uk.Payment will appear on your statement as Urban Hunter Ltd. When you place the order with us, this is when we receive the payment, unless it is in the form of an e-cheque which takes longer. We cannot ship goods until we receive cleared funds.

Title & Risk
We retain title of the goods until we receive full and complete payment. The risk in the product will pass to you once you or your agent sign for the delivery.

Legal Stuff
When we receive your order we indicate acceptance of your order when we issue an invoice and start the delivery process. Prior to the issue of the invoice we will contact you on the rare occasion we have made errors or omissions in pricing or the description, or if we do not have stock to complete the order. If we have made a mistake we will do our very best to advise you first.

Sometimes when we restock an item there may be a slight design or colour variation. If there is a big difference we will try to re photograph the item. If the difference is small we don’t. Please appreciate the colours of items may look slightly different because you are viewing from a colour monitor.

Price
Prices quoted are in GB pounds sterling, including VAT (15.0%). Prices shown are excluding delivery charges, this is calculated in the shopping cart.

Returns Policy
We want you to be happy and satisfied with your purchase. If you are not happy with an item when it is received because you just don’t like it or you want a different size etc you may send it back to us within 7 working days. Simple as that. This is not a legal thing that we have to do, we just do it. We don’t charge a re-stocking fee but ask that you pay the return postage via a recorded method so we have to sign for it upon receipt. Goods are your responsibility until they arrive back with us. We can only accept returned items if they are unworn, not used, returned with original packaging and tags still attached. Please ensure goods are well packaged. We do not accept the return of items used on photo-shoots even if tags etc are still attched. Our permission is required to photograph the products we sell or to use them to promote other brands or services.

If you want an exchange for a different size or a different item then please tell us. If you are in the UK we will ship you the exchanged item at our cost. We do this on the first exchange only, after that we charge you. We only offer free postage on the first exchange to UK customers.

If you want a refund send the item back as above, informing us you would like a refund. After receiving the package we will issue a refund via PayPal within 10 working days (excluding original shipping cost).

With all returned goods lease write on the invoice enclosed with your delivery “Order Returned “ along with the date. Please detail if you want a refund or an exchange. Please contact us first in writing or by email quoting your invoice number and advising us of the nature of your return.

Return the package to
Urban Hunter, PO Box 5316, Hove, BN52 9TN (UK)

Damaged or Faulty Items
On the rare occasion that items are damaged or faulty upon receipt of course we will refund or replace them if you follow the same steps and conditions above. Please contact us first advising us of the problem and mark the invoice “Damaged/Fault “ with the date. If you require we will also refund your original shipping charge. We will do our very best to resolve the situation for you.

If you have problems with an item later on, again we will do our very best to solve the problem for you, depending on the nature of the problem and how long you have owned an item. Of course with all of this sort of stuff you are covered by the Sale of Goods Act.

We can all quote legal stuff, but at the end of the day we want you to be our friends and continued customers. We will do our best to make this happen.

Cancellation of Order & Returns
Orders to residents of the UK are covered by the UK Distance Selling Directive. You may cancel your order up to 7 working days after receipt of delivery providing items are in their original condition. This means items should be unworn, not used, returned with packaging and tags still attached.
If you need to cancel your order please write on the invoice that is enclosed with your delivery “Order cancelled “ along with the date. You should return the package via a recorded method, requiring our signature on delivery. After receiving the package we will issue a refund via PayPal within 10 working days (excluding original shipping cost and any return costs) .

Privacy Policy
Urban Hunter Ltd does not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case the third party will not disclose any of the details to any other third party. Cookies are used on this site as part of the shopping process and to keep track of the contents of your shopping cart. We do not store your financial information. We will not trade or sell any customer details.

Copyright
All material, text images and photographs on this website are the copyright of Urban Hunter Ltd or our featured suppliers. Material may not be downloaded from this site for commercial use without the permission of Urban Hunter Ltd. Material may not be published, downloaded or transmitted for commercial use without permission from Urban Hunter Ltd. Don’t even think about it. It is not good manners and we will do our very best to come after you.

Liability
We do not accept liability for any errors and/omissions contained in our website and reserve the right to change information, prices and descriptions of products and services at any time and without notice.If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.

The products we sell through this site are sold and for private and consumer use. They are fro consumer use only and are not for re-sale. We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Urban Hunter Ltd

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as secure as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.We do everything possible to prevent this, but we make no warranty that the site or the server are free of viruses or bugs at any given time.

Contacting Us
The best way to contact us is by email.
If you want to speak to us our telephone number is 01273 243279 or 00 44 1273 243279 if calling from outside the UK.

Urban Hunter is a Ltd Company registered in England & Wales Reg No 6190766
Our registered office is Preston Park House, South Road, Brighton, BN1 6SB
VAT NO GB 913 0204 81.

Please note this is not the address for return of merchandise or general communication. We are an internet/mail order business only. Product returns and general communication should be sent to
Urban Hunter, PO Box 5316, Hove, BN52 9TN.
We do not have an actual bricks and mortar shop. Please dont turn up here looking to buy or return stuff, as we dont hold stock at this address or have the facilities to meet clients here.

Jurisdiction
Any purchases made by you via the website are governed by English Law and each party submits to the exclusive jurisdiction of the courts of England & Wales. E & O excepted